Shipping Policy
How and when your order is delivered.
Civilianz is committed to delivering your order as quickly as possible while ensuring safe and secure packaging.
1. Delivery Timeline
Orders are generally dispatched within 5–7 working days after confirmation. Once dispatched, delivery may take approximately 4–7 working days, depending on the delivery location. The complete delivery process may take up to 15–20 days in certain cases.
2. Delivery Delays
Delivery may be delayed due to remote locations, public holidays, strikes, natural disasters, adverse weather conditions, government restrictions, lockdowns, courier-related issues, or other circumstances beyond our reasonable control.
3. Logistics Partners
We use reliable logistics and courier service providers to ensure that your order reaches you safely and in good condition.
Are there any delivery charges?
Delivery charges may vary depending on the cart value, product, and delivery location. Any applicable delivery charges will be displayed or communicated at the time of purchase.
How long does an order take to arrive?
Orders are generally delivered within 10–15 working days after confirmation. However, delivery may take up to 20 days depending on the location and circumstances beyond our control.
What communications are sent to students?
Students may receive order-related updates through WhatsApp, telephone calls, SMS, email, or communication from their mentors.
What if I receive a damaged product?
If you receive a damaged or defective product, please contact your mentor or the Civilianz Student Support Team as soon as possible. You may be required to provide photographs or videos of the damaged product and its packaging for verification. Once the details are verified, the replacement will be processed in accordance with the applicable replacement policy.
Contact Us
For delivery-related assistance, students may contact the Civilianz Student Support Team.
Call +91 93834 50416 or email publications@civilianz.com.
Last updated: September 2026 · Civilianz One