Privacy Policy
Learn how Civilianz One collects, uses, stores, and protects your personal information.
This Privacy Policy explains how Civilianz One collects, uses, stores, processes, and protects personal information obtained from users who access and use the application.
1. Information We Collect
Civilianz One may collect personal information including name, mobile number, email address, profile details, educational details, course enrolment information, learning progress, test performance, payment details, device information, and application usage data.
2. How We Use Your Information
Information collected is used for account management, providing courses, classes, study materials, assessments, tracking academic progress, providing support, sending notifications, processing payments, improving services, and ensuring security.
3. Sharing of Information
Civilianz One does not sell or trade user information. Information may be shared with payment gateways, technology providers, cloud services, communication providers, or authorities when required by law.
4. Data Security
Civilianz One implements reasonable security measures to protect user information from unauthorized access, misuse, alteration, or disclosure.
5. Data Retention
Information may be retained for course access, academic records, payment records, support, legal compliance, and service improvement.
6. User Rights
Users may request correction, updates, clarification, or deletion of personal information subject to applicable requirements.
7. Terms and Conditions
Civilianz One provides online classes, recorded lectures, study materials, question banks, mock tests, and academic support services. Users shall maintain confidentiality of login credentials and shall not share accounts, copy content, distribute materials, or misuse the application.
8. Fees, Billing and Refund Policy
Course fees shall be paid according to applicable payment schedules. Refund requests shall be reviewed based on course access, material usage, attendance, and applicable policies.
9. Acceptable Use Policy
Users shall not engage in unlawful activities, hacking, unauthorized access, content distribution, or misuse of platform features.
10. Intellectual Property Rights
All videos, notes, question banks, study materials, logos, designs, and software systems available through Civilianz One are intellectual property of Civilianz One and cannot be reproduced without permission.
11. Limitation of Liability
Civilianz One shall not be responsible for temporary interruptions, internet issues, device problems, or circumstances beyond reasonable control.
12. Governing Law and Dispute Resolution
This policy shall be governed by the laws of India. Disputes shall be subject to the jurisdiction of courts located in Thiruvananthapuram, Kerala.
Contact Us
Civilianz One
Address: BTR Lane, Near Gandhari Amman Kovil Road, Pulimoodu, Thiruvananthapuram, Kerala – 695001
Last updated: August 2026 · Civilianz One